Clawlab is committed to respecting your privacy. This privacy policy and agreement ("Privacy Policy") covers how we collect, use, and treat personal information that you may provide either (i) through our Website, (ii) by contacting us directly by phone, email, or another communications channel, or (iii) while visiting one of our physical locations (collectively, the "Services"). If you have any questions or concerns about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations, please contact us at support@clawlabtech.com.
Your Consent
Please read this Privacy Policy carefully because it creates legal obligations on you and on Clawlab. You show your consent to this Privacy Policy by using our Website or visiting one of our physical locations (as applicable), and you expressly consent to the collection, use, and disclosure of your Personal Data in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using our Services.
A Note About Children
We do not intentionally gather personal data from visitors who we know or believe are under the age of 13. You must be at least 13 years old to use our site and services. If a child under 13 submits personal data to Clawlab and we learn that the personal data is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal data from a child under 13, please contact us at support@clawlabtech.com.
Types of Information We Collect
We collect Personal Data and Anonymous Data, as described below.
(a) Personal Information
We use the term "Personal Information" to mean any information that identifies you as an individual and any other information we associate with it. We may receive Personal Information from you directly, such as:
- Your name, email address, and password;
- Other contact information including a physical address and phone number;
- Your payment and billing information;
- Any information or feedback you provide in communications with us through our Website or via social media, email, or our customer call center;
- Your orders and transactions with us.
If you provide us with any Personal Information relating to another individual, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
(b) Online Activity Information
We also collect technical and device-related information through our Website and third-party analytics tools we use (collectively, the "Online Activity Information"). Sometimes Online Activity can be associated with your Personal Information; otherwise, it is considered Anonymous Information.
(c) Anonymous Information
In addition to Personal Information, we may also have:
- Information that does not identify you or your devices;
- De-identified Personal Information that no longer identifies you.
We use Anonymous Information for our business operations, including marketing activities, since it does not include Personal Information and is outside the scope of this Privacy Policy.
Use of Your Personal Data
(a) General Use
In general, Personal Data you submit to us is used either to respond to requests that you make or to aid us in serving you better. We use your Personal Data in the following ways:
- Identify you as a user in our system;
- Provide improved administration of our Website and Services;
- Conduct background checks on users who are hosts using a third-party service provider;
- Facilitate communication between hosts and guests in connection with potential or booked appointments;
- Improve the quality of experience when you interact with our Website and Services;
- Send newsletters, surveys, offers, and other promotional materials related to our Services.
(b) User Testimonials and Feedback
We occasionally publish user testimonials and comments. We obtain the user’s consent prior to posting their name along with the testimonial.
(c) Creation of Anonymous Data
We may create Anonymous Data records from Personal Data by excluding identifiable information. We reserve the right to use Anonymous Data and disclose it to third parties at our discretion.
Disclosure of Your Personal Data
We will not disclose your Personal Information to third parties without your express consent, except in the following limited circumstances:
(a) Clawlab Vendors
We may employ other companies to perform functions on our behalf. We may need to share your Personal Information with our Vendors.
(b) Safety and Security
If we believe it is necessary for safety or legal compliance, we may disclose Personal Information to attorneys, investigators, or law enforcement.
(c) Legal Obligation
Clawlab will disclose your Personal Information if required by applicable law.
(d) Corporate Transaction
Clawlab may transfer your information in connection with a reorganization, merger, or sale of our business.
Third Party Websites
Our Site may link to third-party websites. We are not responsible for the content or security of such linked websites, so please read their privacy policies carefully.
Your Choices Regarding Information
(a) Email Communications
You may opt out of newsletters and promotional communications at any time.
(b) Cookies
You can instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from websites.
(c) Security of Payment Information
We do not process, record, or maintain your credit card or bank account information.
Notification of Changes
Clawlab may update its Privacy Policy from time to time. Your subsequent use of our Site following any such change constitutes your agreement to the updated Privacy Policy.
Children's Data
Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion.
Security and Retention of Your Information
We cannot guarantee “perfect security” and recommend that you do not use insecure channels to communicate sensitive information.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including access, deletion, correction, and restriction of processing rights.
International Users
Your personal information may be transferred, stored, and processed outside your country. For transfers out of Europe, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.