The tufting gun is intended for adult use. It has been designed with safety in mind, but it should not be used by children without adult supervision to ensure their safety.

For optimal performance, it's important to use glue that is compatible with your specific project. We recommend purchasing glue from our official website, where you can find options that are safe for use with our products.

We recomand two types of yarn:

• Soft Tufting Yarn (Cotton-Acrylic Blend): Perfect for creating plush, soft rugs and intricate 3D decorations.
• Durable Carpet Yarn (Wool-Cashmere-Nylon Blend): Ideal for making larger rugs that need to withstand high traffic and offer some waterproof capabilities.

1. First-Time Use: Start by practicing on scrap fabric to get comfortable with the gun’s richer work modes.
2. Regular Maintenance: Clean the gun regularly and avoid prolonged use to prevent overheating, ensuring the tool remains safe and effective.

1. Storage: Store the tufting gun in a dry, well-ventilated area to protect it from damage.
2. Accessories: Always use original accessories to maintain the safe operation and performance of the gun.

Check if the indicator light ring is illuminated. If it’s not lit, ensure the adapter and power connection are properly inserted and that the device is powered on. If the light is on and displays yellow, the device is in self-lock mode.In this case, press the MODE button located behind the gun to resume normal operation.

Our tufting guns and kits are in stock and ready to ship from our California warehouse — no preorders or backorders. Limited quantities available!

Thank you so much for your interest in Clawlab products! 💛

We currently ship to:

United States (excluding Alaska, Hawaii, Puerto Rico, Guam), EU (excluding Malta, Cyprus), Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Brazil, Mexico, Argentina, Saudi Arabia, Canada, Australia, Chile, Colombia, and the UAE.

🎁 Customers in these regions can purchase our full range: tufting guns, kits, and frames.

• Gray tufting gun is available separately.
• Pink tufting gun is only available as part of the Pink Tufting Kit, which is currently available exclusively in the United States.

📦 In select East Asian regions, gray gun ships free when purchased alone.
For other products or regions, shipping is $49–$69 USD.

For all orders outside the U.S., import duties, taxes, and local fees (if any) are the responsibility of the customer.

🌍 Your country not listed? Fill out our [Interest Form] to stay updated.

For U.S. Customers

• Orders Ship From: California warehouse
• Shipping Times:
 – Standard: 7–10 business days
 – Expedited: 3–7 business days

For EU Customers

• Orders Ship From: German warehouse

• We ship to the following EU countries:
  Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
• Shipping Times:
   – Standard: 7–10 business days
   – Expedited: 3–7 business days

📌 Please note: We currently do not support orders from Alaska, Hawaii, Puerto Rico, Guam, Malta, or Cyprus.
- Delivery times may vary slightly depending on your location.

For international customers:

⭐We currently ship to:
Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Brazil, Mexico, Argentina, Saudi Arabia, Canada, Australia, Chile, Colombia, and the UAE.

• Orders are typically delivered within 7–14 business days, depending on your location, local customs clearance, and courier conditions.
• Orders may be fulfilled from a logistics hub or warehouse closest to your region, whenever possible, to improve delivery times and reduce customs delays.
• Please note: Shipping times do not include potential customs processing delays, which vary by country.

📌 For all countries outside the United States and supported EU regions, import duties, taxes, or local charges may apply, and are the responsibility of the customer.

You can check your order status in two easy ways:

1. Use our Live Chat:
   Just type “order status” in the live chat on our website, and our AI assistant will help you find real-time updates on your order.
2. Track via email:
   Once your order has shipped, you’ll receive an email with a tracking number.

• For U.S. orders, tracking is usually sent within 2–4 business days.
• For international orders, tracking may take a bit longer. Most international shipments arrive within 7–14 business days from the date of shipment, depending on your location and customs processing.

If you haven’t received your tracking email within the expected timeframe, please reach out to us at support@clawlabtech.com — and if possible, include your order number so we can assist you faster.

While rare, delays may occur due to:

• 📦 High order volumes (e.g., seasonal promotions)
• 🚚 Carrier issues (e.g., extreme weather or holidays)
• 🏠 Incorrect shipping addresses — please double-check your information at checkout