FAQs

Product Related

Is the tufting gun easy to use for different projects?

Yes, the tufting gun is easy-to-use & user-friendly, offering richer work modes to accommodate a variety of tufting projects, from simple to complex designs.

What kind of charger comes with the tufting gun, and what are its specifications?

The tufting gun comes with a high-quality 65W USB-C Power Adapter.

Key features:

  • Supports USB Power Delivery (USB PD) and Quick Charge 3.0 (QC 3.0)
  • Input: 100–240V, 50–60Hz, 1.0A (universal voltage)
  • Output: 5V–20V (up to 3.25A max),
    auto-adjusts based on device requirements
  • Includes a US standard plug (Type A)
  • Includes a Type-C plug adapter for use in European outlets
  • Suitable for international use with appropriate plug converters
What precautions should be taken when children are around?

The tufting gun is intended for adult use. It has been designed with safety in mind, but it should not be used by children without adult supervision to ensure their safety.

How do I ensure compatibility with adhesives for my project?

For optimal performance, it's important to use glue that is compatible with your specific project. We recommend purchasing glue from our official website, where you can find options that are safe for use with our products.

What types of yarn are best for tufting?

We recomand two types of yarn:

  • Soft Tufting Yarn (Cotton-Acrylic Blend): Perfect for creating plush, soft rugs and intricate 3D decorations.
  • Durable Carpet Yarn (Wool-Cashmere-Nylon Blend): Ideal for making larger rugs that need to withstand high traffic and offer some waterproof capabilities.
What tips can help maintain the tufting gun in good condition?
  1. First-Time Use: Start by practicing on scrap fabric to get comfortable with the gun’s richer work modes.
  2. Regular Maintenance: Clean the gun regularly and avoid prolonged use to prevent overheating, ensuring the tool remains safe and effective.
What should I consider for storage and accessories?
  1. Storage: Store the tufting gun in a dry, well-ventilated area to protect it from damage.
  2. Accessories: Always use original accessories to maintain the safe operation and performance of the gun.
Why does my device often not respond when I press the trigger?

Check if the indicator light ring is illuminated. If it’s not lit, ensure the adapter and power connection are properly inserted and that the device is powered on. If the light is on and displays yellow, the device is in self-lock mode.In this case, press the MODE button located behind the gun to resume normal operation.

Shipping & Availability

Are products in stock or made-to-order?

Our tufting guns and kits are in stock and ready to ship from our California warehouse — no preorders or backorders. Limited quantities available!

What regions can purchase from your official website?

Shipping Information

We currently ship to: United States (excluding Alaska, Hawaii, Puerto Rico, Guam), EU (excluding Malta, Cyprus), Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Canada, and Australia.

Customers in these regions can purchase our full range of products: tufting guns, kits, and frames.

  • The gray tufting gun is available separately.
  • The pink tufting gun is only available as part of the Pink Tufting Kit, currently exclusive to the United States.

📦 Shipping & Taxes

  • U.S. & EU: Free shipping on orders over $199 USD / EUR (tax included). Orders below this amount incur a $15 USD / EUR shipping fee.
  • Select East Asian regions: The gray tufting gun ships free when purchased alone.
  • All other products/regions: Shipping is $49–$69 USD.
  • Outside U.S. & EU: Import duties, taxes, and local fees (if any) are the customer’s responsibility.

🌍 Your country not listed? Fill out our [Interest Form] to let us know and get updates when we expand shipping.

Where do you ship from, and how long does delivery take?

U.S. Orders
Shipped from California.
📦 Standard: 7–10 business days
⚡ Expedited: 3–7 business days
🚫 Not available in Alaska, Hawaii, Puerto Rico, or Guam.

EU Orders
Shipped from Germany to most EU countries (except Malta & Cyprus).
📦 Standard: 7–10 business days

🌏 International Orders
We ship to: Hong Kong, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Canada, and Australia.
📦 Delivery: 7–14 business days (varies by location and customs)
📍 Shipped from the nearest hub when possible
💡 Import duties or taxes may apply upon delivery

How can I check the status of my order?

You can check your order status in two easy ways:

  1. Use our Live Chat:
    Just type “order status” in the live chat on our website, and our AI assistant will help you find real-time updates on your order.
  2. Track via email:
    Once your order has shipped, you’ll receive an email with a tracking number.
  • For U.S. orders, tracking is usually sent within 2–4 business days.
  • For international orders, tracking may take a bit longer. Most international shipments arrive within 7–14 business days from the date of shipment, depending on your location and customs processing.

If you haven’t received your tracking email within the expected timeframe, please reach out to us at support@clawlabtech.com — and if possible, include your order number so we can assist you faster.

What could cause delays?

While rare, delays may occur due to:

  • 📦 High order volumes (e.g., seasonal promotions)
  • 🚚 Carrier issues (e.g., extreme weather or holidays)
  • 🏠 Incorrect shipping addresses — please double-check your information at checkout